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Typical jobs across Collin County

The calls we handle most often: what homeowners notice, what our technicians do, and what to expect.

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6 job stories

The calls we handle most

Typical job
Illustration: A washer hose lets go upstairs and soaks the ceiling below in Light Farms

A washer hose lets go upstairs and soaks the ceiling below in Light Farms

What homeowners notice
A family in a two-storey Light Farms house comes home from a weekend away to find water pooled in the upstairs laundry room and a brown stain spreading across the living room ceiling below. The braided supply hose behind the washer split at the fitting and ran until the valve was closed.
What we do
With the valve closed, the crew extracts the standing water, checks the laundry floor, the wall bottoms and the ceiling with moisture meters and a thermal camera, and cuts a small opening in the wet ceiling drywall so the cavity can dry. Air movers and a dehumidifier go in, and the technician suggests replacing both hoses on the washer, which the homeowner can do or hand to a plumber.
What to expect
Readings reach the dry goal after several days of checks, the photos and moisture log go to the homeowner for the insurer, and the ceiling repair is quoted once the framing tests dry.

3–4 hours typical visit

Typical job
Illustration: A supply fitting weeps inside the wall of a year-old Trinity Falls house

A supply fitting weeps inside the wall of a year-old Trinity Falls house

What homeowners notice
A homeowner in a house barely a year old notices a damp patch on the laminate near the kitchen island and a soft spot in the baseboard, and the water bill has crept up. A fitting on a plastic supply line inside the wall has been seeping slowly, wetting the wall bottom and the floor under the island.
What we do
The crew shows the homeowner the readings, extracts the standing water and lifts the damaged flooring section, then opens the bottom of the wall so the cavity can dry. Air movers and a dehumidifier run while a licensed plumber replaces the fitting, and the technician suggests the homeowner read the written builder warranty and call the builder too.
What to expect
The wall and floor test dry after several days, the photos and readings go to the homeowner for the builder and the insurer, and repairs are quoted once drying is confirmed.

4–5 hours typical visit

Typical job
Illustration: A clogged AC drain overflows from the attic into a Prosper hallway ceiling

A clogged AC drain overflows from the attic into a Prosper hallway ceiling

What homeowners notice
In late July a homeowner notices a stain and a bulge in the hallway ceiling of a two-storey Prosper house, and the AC has been running hard all week. The condensate drain line for the attic air handler clogged, the drain pan overflowed and the water soaked the insulation and the drywall below.
What we do
The crew pulls the wet insulation back, extracts the water they can reach and relieves the bulging drywall in a controlled opening, then scans the ceiling with a thermal camera and meters. Air movers and a dehumidifier go in, and an HVAC technician is called separately to clear the drain line and check the pan.
What to expect
Readings reach the dry goal after several days, the photos and moisture log go to the homeowner, and the ceiling repair is quoted once the framing and insulation test dry.

3–4 hours typical visit

Typical job
Illustration: An attic supply line splits on the thaw in a 1990s Stonebridge Ranch house

An attic supply line splits on the thaw in a 1990s Stonebridge Ranch house

What homeowners notice
After a rare hard freeze, a family returns from a trip to water running through the ceiling of a 1990s two-storey house in Stonebridge Ranch. A supply line in the attic froze, split and began to flow only as the temperature rose, wetting the insulation, the ceiling and the carpet below.
What we do
With the main closed, the crew extracts the standing water, pulls the soaked insulation and carpet pad, and checks the walls and ceilings with a thermal camera and meters. Air movers and a dehumidifier are set, and a licensed plumber replaces the split line on a separate visit.
What to expect
The structure tests dry after several days, the photos and readings go to the homeowner for the insurer, and the ceiling and carpet are quoted once the materials are confirmed dry.

4–6 hours typical visit

Typical job
Illustration: Spring hail opens a roof and rain stains a Tucker Hill bedroom ceiling

Spring hail opens a roof and rain stains a Tucker Hill bedroom ceiling

What homeowners notice
After a spring hail storm and a night of heavy rain, a homeowner finds a brown ring on a bedroom ceiling and damp insulation in the attic above it. Hail bruised the shingles and a flashing joint, and rain has been working in for days before the stain showed.
What we do
The crew extracts the water they can reach, removes the wet attic insulation and checks the ceiling and the wall tops with meters and a thermal camera. Air movers and a dehumidifier go in, and the technician arranges a temporary tarp if the opening is still exposed while a roofer is booked for the actual repair.
What to expect
Readings reach the dry goal after several days, the photos and moisture log go to the homeowner for the insurer, and the ceiling repair is quoted once the roof is sealed and the framing tests dry.

3–4 hours typical visit

Typical job
Illustration: A restroom supply line leaks into the floor of a brick storefront near the square

A restroom supply line leaks into the floor of a brick storefront near the square

What homeowners notice
The owner of a shop in a brick building near the McKinney square finds water seeping from the back restroom into the sales floor over a weekend. A supply line behind the toilet failed, and the water has soaked the floor covering, the base of the wall and a stack of stock boxes.
What we do
After the valve is closed, the crew extracts the water, moves and bags the wet stock and lifts the soaked floor covering, then checks the wall base and the subfloor with meters. In an older building the technician raises the possibility of asbestos or lead before any material is cut, and sets air movers and a dehumidifier while a plumber replaces the line.
What to expect
Readings reach the dry goal after several days, the photos and readings go to the owner for the insurer and the landlord, and floor and wall repairs are quoted once the materials test dry.

5–6 hours typical visit

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