Burst Pipe Water Damage in Anna
Supply-line failures in recent slab homes are the core call in a town this new.
Phones answered 24/7 across Anna. Call for a clear price before any work starts.
Fastest: call (833) 490-5225. Or send this and we call you back.
Anna is a fast-growing Collin County city along US 75 where most calls come from recent-build slab homes: a failed supply line, a leaking water heater or an appliance hose. Phones are answered 24/7, and a crew is dispatched as fast as one is available. Shut off the main valve first.
Anna sits in northern Collin County, about 20 km east of Celina, and ZIP 75409 covers the town and the streets growing around it. It had 16,896 people at the 2020 census, and in 2024 the Census Bureau named it fifth on its list of fastest-growing small cities, alongside Celina, Princeton and Melissa. Growth like that means a lot of houses that are only a few years old.
The town was platted in 1883 around a steam gristmill, two stores and a post office, and that original center still sits east of the highway. US 75 runs along the west side of town, and newer subdivisions such as Villages of Hurricane Creek spread west of it. Two very different kinds of building share one city, and the water problems differ a little between them.
When a pipe, hose or heater lets go, the first step is the same everywhere: shut off the water at the main valve, stay away from standing water near outlets, and switch off power to the wet area only if the panel is safely reachable. Then call (833) 490-5225. A crew is dispatched as fast as one is available, and the estimate for the emergency stage is explained and approved before work starts.
Spring hail and severe storms, summers that run air conditioners and irrigation systems for months, dry spells that shrink the Blackland clay under new slabs and the occasional hard winter freeze decide which water problems are most likely in Celina from week to week.
Most Anna growth is slab-on-grade housing, and newer homes commonly use plastic PEX supply lines. That points the typical call toward a failed supply connection, a water heater that starts to weep, a washer hose or an ice-maker line rather than aged pipe failure. This is a general pattern for new construction, not a count of Anna calls.
On a slab there is no basement to catch water. It spreads across the floor and wicks into baseboards, the bottom of drywall and the toe-kicks of cabinets. Flooring laid over the slab can hide a wet subfloor for weeks, which is why the crew checks with moisture meters and thermal tools rather than trusting what the surface looks like.
A plumber has to find and repair the pipe itself. The restoration crew stops at the water: extraction, structural drying and the cleanup around it. Repairs after drying, such as replacing wet drywall or flooring, are quoted separately.
It can. West of the highway, subdivisions like Villages of Hurricane Creek are the newer slab-on-grade type, and the likeliest causes are the ones above. In and around the original center east of the highway, a house that is decades old may have aged supply or drain lines, so a leak there can come from plumbing that has simply worn out. That is a pattern to keep in mind, not a survey of Anna housing.
Either way the first call should describe what you can see: where the water is, whether it is clean supply water, and whether anything electrical is near it. The answer decides the plan. Clean water from a supply line is handled differently from gray water out of an appliance, and both differ from sewage.
If the house is still inside its builder warranty period, tell the builder as well. See new construction water damage for how a warranty claim and a drying job fit together, and check your own builder's written warranty rather than assuming a length.
March through June is the hail and heavy-rain window in Collin County. A damaged roof lets water into the attic, and from there it moves into ceilings and the tops of walls. The hail and roof leak damage page covers the interior side of that work. A roofer repairs the shingles; the crew handles the wet insulation, drywall and framing.
Hard freezes are rare in North Texas, but houses here are built for mild weather. During the February 2021 winter storm, DFW recorded a low of minus 2 F, the second-coldest temperature ever logged there, and burst pipes were widespread across the state. Lines in attics and exterior walls are the usual casualties, and they often show up when the ice thaws. See frozen pipe water damage.
Summer brings its own cause. Air conditioners run for months, and an attic unit with a clogged condensate line can overflow into a ceiling below. If you see a brown stain spreading on a ceiling in July, the AC condensate leak page explains what is happening.
The technician walks the wet areas, identifies the kind of water, and measures moisture in floors, walls and ceilings. Standing water is extracted first. Air movers and dehumidifiers are set up, and the crew returns to re-check readings until the materials are dry. The EPA advises drying within 24 to 48 hours, which is a guideline and not a deadline, and mold can still grow if materials stay damp past it.
You can ask for photos and moisture readings to share with your insurer. Coverage is decided by your insurance company under your own policy, and a standard homeowners policy often covers sudden and accidental water damage but usually not long-term leaks or flood. Typical whole-job restoration across Greater DFW is reported at roughly $1,200 to $5,000, a wide range that is confirmed on site, not a quote.
Supply-line failures in recent slab homes are the core call in a town this new.
Many Anna houses are young enough that the builder should hear about a leak too.
Tank heaters in garages and closets weep onto slab floors that carry water everywhere.
Washer hoses and ice-maker lines are a routine source in newer kitchens and laundry rooms.
Slab-edge walls and cabinets dry slowly and are checked with readings until they reach goal.
A crew is dispatched as fast as one is available, and you approve the estimate before any work starts.
Anna ZIP codes we cover: 75409. Type yours to confirm, or just call.
ZIP 75409 is the ZIP for Anna in Collin County. If your address is on the edge of town or in a new subdivision, the ZIP check page can confirm it is in the service area before you call.
Stop the water, then call both. The crew limits the damage and documents it, while the builder or a plumber deals with the cause. Check your own written builder warranty for what it covers and what notice it requires.
Some work, such as plumbing or water heater replacement, may need a permit. Rules vary, and we found no named permit office for Anna, so check with your city or town before repair work starts. Drying itself usually does not involve a permit.
Both. Finding and repairing a leak in or under the slab is plumbing work for a licensed plumber. The crew handles the water that reached floors and walls. See slab leak water damage for how the two jobs are sequenced.